Incident Reporting: Consistency Drives Improvement

In the high-risk environment of rope access operations, consistency in incident reporting is not just a regulatory necessity—it is a critical driver of safety improvement.

Reliable and consistent reporting, particularly for near misses, allows companies and the wider industry to identify trends, analyze root causes, and share lessons learned.

Without accurate and detailed incident data, opportunities for improvement may be overlooked, potentially leading to repeated hazards and unnecessary risks.

IRATA International has recognised the need for enhanced data precision in incident reporting; (If you didn’t know, all IRATA Member Companies are required to report incidents within 7 days of them occurring) but historically companies are under reporting indents and near misses, a topic we have already covered in a previous article.

If you are a member of IRATA: there is a new incident reporting form and associated guidance which marks a significant step forward in gaining precise data categories and refined criteria for defining “dangerous occurrences”. These improvements will facilitate a better understanding of incident patterns, allowing for a more robust measurement of safety performance and improvements over time.

A key feature of this update is the integration of incorporated and accessible guidance within the Incident Report [FM-021]. This built-in support is designed to remove barriers to accurate reporting by offering clear instructions and definitions. By making the reporting process more intuitive, IRATA aims to ensure that organisations can submit detailed and meaningful incident data without ambiguity or confusion.

Regardless if you are a member of IRATA or working for a non-Member, fostering a culture of openness remains a primary focus for us all. Whilst IRATA have an ongoing global campaign seeking to encourage transparent incident reporting by promoting open discussion without fear of blame it is up to us to ensure that the companies we work with have a shifting workplace cultures that prioritise safety over liability. We believe this is essential to achieving genuine improvements in incident prevention.

As IRATA continues to drive these changes, companies within the rope access industry must actively support and participate in the initiative. Embracing consistent and accurate incident reporting will lead to a safer working environment for all, ensuring that lessons are learned and improvements are made before serious incidents occur. By working together and prioritising safety, the industry can move towards a future where every worker benefits from a well-informed and proactive approach to risk management.

Yours in Safety

Deborah Chick

Ascend QM CEO

Persistent Hazards Require Targeted Solutions

Work at height and rope access industries face persistent hazards that demand ongoing vigilance and targeted solutions. Beyond human error, recurring risks such as dropped objects, rope damage, challenging working environments, fatigue, and the failure to identify hazards continue to pose threats to safety. Addressing these risks requires companies to incorporate them into their training programs and operational procedures, adopting a proactive approach to prevention and mitigation.

To support consistent and effective risk management practices, IRATA International has developed a comprehensive library of guidance materials tailored to these common challenges. These resources, including focused International Code of Practice (ICOP) Annexes and Topic Sheets, provide actionable advice to help members mitigate risks and enhance safety protocols. By integrating these resources into their operations, organisations can ensure a uniform approach to tackling recurring hazards.

A lot of the fundamentals start in the class room of an IRATA Training Member Company, but part of the reason why IRATA is so successful, is that a key aspect of IRATA’s strategy involves incorporating these persistent themes into the agendas of Assessor & Instructor (A&I) Workshops. These workshops serve as a platform for collaborative discussions between IRATA qualified Instructors and Assessors, where documented insights allow IRATA to evaluate potential changes to the TACS (Training, Assessment, and Certification Scheme) and refine industry standards. By sharing knowledge and experiences, these workshops aim to raise awareness and reduce the recurrence of common hazards across ALL training member companies, ensuring a cohesive and consistent message between all training providers.

The model of A&I Workshops proactively addresses persistent risks, and not only improves safety outcomes but also fosters a culture of continuous improvement. Many businesses can learn from the examples set by IRATA.

By identifying patterns and focusing efforts on high-risk areas, companies can better protect their workforce and prevent accidents before they occur. Leveraging IRATA’s guidance materials and the multitude of freely available publications enables organisations to stay ahead of emerging risks and drive meaningful progress in safety practices.

In an industry where the stakes are high, persistence in addressing hazards is essential. Through targeted solutions and shared responsibility, all rope access technicians and companies can strengthen safety standards, protect lives, and advance the professionalism of the working-at-height and rope access sectors.

Yours in Safety

Deborah Chick

Ascend QM CEO

Addressing Near Miss Reporting

In the dynamic and high-risk industries that rely on rope access and working at heights, every opportunity to enhance safety is invaluable. Near-miss reporting is one such opportunity that holds immense potential for transforming safety practices and reducing incidents. Despite its importance, low levels of near-miss reporting among organisations significantly limit the ability to identify hazards and prevent accidents.

Under-reporting, including ‘near misses’, was one of five key areas IRATA International identified in its recent 2024 WASA Report. It’s been a key area of concern for over a decade. We’ve touched on under-reporting in a previous article, found here.

So how can companies address the prolific under-reporting happening in the rope access industry? In particular – the near misses that occur.

By fostering a culture of openness and proactive communication companies can unlock the full potential of near-miss reporting to safeguard their workforce and improve overall operational safety.

So what is a near miss? A near miss, often referred to as a “close call,” is an unplanned event that could have resulted in an incident but did not, either by chance or timely intervention. These events provide critical insights into underlying risks and potential system failures that might otherwise go unnoticed. Reporting and analysing near misses allow organisations to address issues proactively before they escalate into actual incidents, creating a safer and more resilient working environment.

Recognizing the importance of this practice, IRATA’s ‘Report a Problem. Prevent a Fatality’ campaign is an industry-leading initiative aimed at encouraging incident and near-miss reporting.

This campaign seeks to foster a learning environment where members are empowered to identify risks, share their experiences, and collectively improve safety standards. By promoting a culture of accountability and learning, the initiative helps transform near-miss events into valuable lessons that can benefit the entire industry.

Near-miss reports are not just internal tools for individual companies but also serve as critical resources for industry-wide learning. When members report near misses, they contribute to a shared knowledge base that enables organizations like IRATA to produce topic sheets and safety bulletins. These materials disseminate pertinent lessons learned to the broader community, ensuring that best practices and preventive measures reach as many practitioners as possible.

The benefits of robust near-miss reporting systems are far-reaching. Beyond immediate hazard identification, they help build trust among employees by demonstrating that their observations and concerns are valued. This trust encourages more open communication, which in turn enhances overall safety culture. Additionally, analysing near-miss data can reveal recurring patterns, guiding the development of targeted training programs, equipment improvements, and procedural changes.

However, achieving high levels of near-miss reporting requires overcoming certain barriers. Fear of blame or repercussions often deters employees from reporting incidents. To address this, organisations must cultivate a non-punitive reporting environment where the focus is on learning and improvement rather than assigning fault. Providing clear reporting mechanisms, offering training on recognizing and documenting near misses, and celebrating the proactive identification of hazards can further bolster participation.

As IRATA’s campaign highlights, the path to a safer industry begins with every member’s commitment to identifying and addressing risks. By harnessing the power of near-miss reporting, companies can not only prevent accidents but also foster a culture of continuous improvement. Together, we can transform near misses from missed opportunities into powerful tools for progress, ensuring a safer future for all who work at height.

Yours in Safety

Deborah Chick

Ascend QM CEO

Addressing Human Factors in Rope Access Safety: The Role of IRATA

The Industrial Rope Access Trade Association (IRATA) has long been recognised as a global authority on safe working at heights. Rope access, a method used to perform work at height using ropes and specialised equipment, demands an unwavering commitment to safety.

Within the recent WASA Report of 2024, human factors was identified as one of five key learning opportunities – in fact human factors stand out as a critical focus for IRATA International and the working at heights industry at large. Addressing these factors effectively can significantly reduce incidents and foster a robust safety culture.

Understanding Human Factors

Human factors encompass a range of elements that influence workers’ behavior and performance. These include physical and mental well-being, stress, fatigue, communication, and the workplace environment. In rope access, where precision and concentration are vital, even minor lapses in judgment or attention can lead to severe consequences. The WASA emphasised that incident reports consistently highlight human error as a primary cause of accidents, underscoring the need for proactive measures to mitigate such risks.

Behavioural Safety and Accountability

Promoting a culture of behavioral safety is key to addressing human factors in rope access. Behavioural safety involves understanding why people act the way they do and implementing strategies to encourage safe practices. This approach requires:

  1. Training and Education: Comprehensive training programs that emphasize hazard awareness, situational assessment, and the psychological aspects of safety.
  2. Open Communication: Establishing channels for workers to voice concerns without fear of retribution. Open communication fosters trust and ensures that potential issues are identified early.
  3. Positive Reinforcement: Recognizing and rewarding safe behavior can motivate employees to adhere to safety protocols consistently.

Crucially, fostering accountability without creating a blame culture is essential. A blame-free environment encourages individuals to report near-misses and unsafe conditions, enabling organizations to address root causes before incidents occur.

IRATA’s Contributions

IRATA’s guidelines and training standards are designed to minimize human error by instilling a culture of safety and accountability. The association’s three-tier certification system ensures that technicians are trained to the highest standards, emphasizing both technical proficiency and safety awareness. Additionally, IRATA’s independent audits and strict operational procedures provide a framework for continuous improvement in safety practices.

Building a Strong Safety Culture

Addressing human factors requires an organizational commitment to embedding safety into every aspect of operations. This includes:

  • Leadership Engagement: Leaders must lead by example, demonstrating a commitment to safety and holding everyone accountable for their actions.
  • Regular Assessments: Conducting routine evaluations of safety practices and incorporating feedback from workers.
  • Mental Health Support: Providing resources to manage stress and fatigue, which are significant contributors to human error.

By prioritising these elements, organisations can create an environment where safety is not just a priority but a core value.

Human factors represent a complex but critical challenge in the rope access industry. By addressing these elements head-on, leveraging IRATA’s rigorous standards, and fostering a culture of behavioral safety and accountability, the industry can continue to enhance safety outcomes.

The goal is clear: to protect the lives of workers and ensure that rope access remains a safe and effective solution for working at heights.

Yours in Safety
Deborah Chick
Ascend QM CEO

Becoming an IRATA Member Company.

Becoming accredited to IRATA International (Industrial Rope Access Trade Association) is highly beneficial for companies operating in the rope access sector. However the process of becoming an IRATA Member Company is perceived to be a complex one, but with Ascend QM we can simplify the process and work with you to achieve your desired membership level. We’ve spoken about the differences in IRATA Membership before in a previous article, today we’re going to explore some of the reasons PCBUs should look into, and become an IRATA Member.

IRATA International is the globally recognised association that sets the highest standards for safety, training, and operational excellence in rope access.

In fact, IRATA has been the leading international expert in rope access since the early 1980’s. Since its inception, IRATA has maintained a documented approach to training technicians, in the interest of providing the safest possible operational solutions within the work-at-height and confined space sectors. Ultimately, IRATA’s objective was the development of a safe system of work, allowing personnel to gain access to and from the work position, and be supported there. Along with the development of such systems, came the development of a robust operating documentation that has been revised over the years and ancillary equipment, personal protective equipment and rope access methodology has evolved.

IRATA has three types of membership:

  1. Operator – Companies engaging in operations utilising industrial rope access techniques (other than training);
  2. Trainer – Companies engaging in training personnel in all techniques of industrial rope access;
  3. Associate – Equipment manufacturers and suppliers of other services.

IRATA’s membership requirements are strict and are founded on international best practice for working at height. IRATA provides guidance and direction to its members, who in turn, manage the delivery of training and the management of operational work within the rope access sector. This ensures that all member companies, and technicians, act according to the safety practices proscribed by IRATA, with the quality of this system safeguarded through the process of auditing IRATA members.

The initial membership process is simple – get in touch with us for a full breakdown of the membership application process and audit stages: https://ascendqm.com/contact/

For a PCBU, are a small number of requirements that may seem to be a deterrent – like requiring an IRATA Level 3 safety supervisor on every job – that when risk assessed, actually become a selling point for why clients should engage with IRATA Member Companies. Cost is another barrier for some companies, although IRATA Membership is cheaper to maintain in the long run compared to ISO Membership.

Becoming an IRATA Member Company offers several advantages for companies specialising in rope access services. These include:

1. Global Recognition of Standards

  • This is probably the flagship reason to become an IRATA Member – as IRATA is internationally recognised as the gold standard in rope access safety, training, and operations.
  • By attaining membership, you are able to demonstrate that the company is aligned with a globally trusted organisation known for its rigorous safety protocols and operational excellence.

2. Verified operations to the IRATA Code of Practice

  • Despite the IRATA ICOP (a comprehensive guide that ensures high safety and performance standards) being freely available online, it’s only after an IRATA Audit that a company can truly say it operates to this standard.
  • By gaining membership, a company is able to demonstrate compliance with the ICOP, which in turn improves the company’s risk management and operational efficiency.

3. Enhanced Credibility and Trust

  • Clients are more likely to trust and engage companies that are IRATA-certified, as it reflects a commitment to safety, training, and quality assurance.
  • Membership demonstrates that a company adheres to industry-leading practices and ongoing improvement.

4. Exclusive Networking Opportunities

  • IRATA membership allows companies to connect with other industry professionals, contractors, and clients globally.
  • Members can participate in industry events, workshops, and conferences, fostering collaboration and business growth.

5. Training and Development Resources

  • IRATA members benefit from access to certified training schemes and resources.
  • This ensures employees are highly skilled and competent, reducing risks and enhancing the quality of work.

6. Regulatory Compliance

  • IRATA standards often align with national and international safety regulations, making it easier for member companies to comply with local laws.
  • Membership simplifies navigating complex regulatory requirements, particularly for multinational projects.

7. Market Advantage

  • Being part of IRATA can provide a competitive edge when bidding for contracts, as many clients and industries prefer or require IRATA-certified contractors.
  • Membership highlights a company’s dedication to maintaining high professional standards.

8. Safety Statistics and Continuous Improvement

  • IRATA gathers and analyzes global safety statistics, helping members benchmark and improve their safety performance.
  • Members benefit from shared insights, lessons learned, and advancements in rope access techniques.

9. Support and Advocacy

  • IRATA represents its members in discussions with regulatory bodies, ensuring that the rope access industry’s needs and concerns are heard.
  • Membership provides companies with a collective voice, influencing policies and standards.

10. Sustainability and Future Readiness

  • IRATA’s focus on safety, efficiency, and minimal environmental impact aligns with growing demands for sustainable practices in industrial work.

By becoming an IRATA member, companies not only enhance their reputation but also ensure they remain at the forefront of industry best practices, safety, and professionalism.

Ascend QM specialise in IRATA International consulting services. Ascend QM focus on providing expert guidance and solutions to ensure safety and regulatory compliance in industries that required work in elevated environments. Our services include consultation on implementing IRATA International standards in the workplace for safe and efficient operations at heights.

Get in touch today to ascend to the next level.

Yours in Safety.
Deborah Chick
Ascend QM CEO

The Importance of Training in the Working at Heights Sector

Article written for the Working at Height Association.

Working at heights is one of the most hazardous tasks across various industries, including construction, maintenance, telecommunications, and energy. Falls from heights consistently rank among the leading causes of workplace injuries and fatalities worldwide. In Australia alone, falls from a height accounted for 15% of worker fatalities in 2024, underscoring the need for comprehensive safety protocols. One of the most critical components of these safety measures is training.

Organizations like the Working at Heights Association (WAHA) are dedicated to improving industry standards and promoting the importance of training in this high-risk sector. Let’s explore why training is essential and how it contributes to a safer working environment.

In many countries, including Australia, workplace safety laws mandate that workers exposed to heights undergo appropriate training to ensure workers are competent. Compliance with these regulations is not just about avoiding fines or penalties; it is about safeguarding lives. The Australian Work Health and Safety (WHS) Act outlines stringent requirements for businesses to ensure workers are competent to perform high-risk tasks. Training ensures that employees understand these legal obligations and can apply safe work practices in the field.

Working at heights involves a complex array of hazards, from unstable surfaces and weather conditions to the misuse of equipment. Comprehensive training programs teach workers to identify these risks, assess potential dangers, and implement controls to mitigate them. With this knowledge, workers are better equipped to handle the unpredictable nature of working at heights, minimizing the likelihood of accidents.

Training for the effective use of PPE is a cornerstone of working at heights safely. Harnesses, lanyards, anchors, and fall arrest systems are critical for protecting workers from injury or death in case of a fall. However, PPE is only as effective as the user’s knowledge of how to use it properly. Training ensures that workers understand the types of PPE available, how to inspect their gear, and how to correctly wear and use it for maximum safety. Regular refresher courses ensure that workers stay updated on new technologies and safety equipment.

Training provides workers with the practical skills needed to perform tasks safely at heights. These courses often include hands-on practice in real-world scenarios, which boosts worker competence and confidence. When workers feel confident in their abilities, they are less likely to make errors that can lead to accidents. Proper training can transform a potentially hazardous job into a manageable, routine task by fostering a sense of professionalism and self-assurance in workers.

Reducing Incidents and Improving Safety Culture

A well-trained workforce is a safer workforce. Studies show that companies with robust safety training programs have fewer incidents and injuries compared to those that do not prioritize training. Training programs promote a culture of safety within organizations, encouraging workers to take responsibility for their own safety and that of their colleagues. This proactive approach leads to fewer workplace accidents and injuries, resulting in better outcomes for both employees and employers.

Rescue and Emergency Response

While preventing falls is a top priority, it is equally important to prepare for emergencies. In the event of an accident, a fast and effective response can be the difference between life and death. Training workers in rescue operations ensures that they know how to react quickly, efficiently, and safely in case of a fall. This training covers the use of equipment such as rescue kits and proper techniques for retrieving a fallen worker, minimizing the time between an incident and medical intervention.

Cost-Effectiveness

While investing in training programs might seem like an added expense, it is a long-term cost-saving measure. Injuries and fatalities due to falls from heights can lead to significant financial losses for businesses through medical costs, legal fees, insurance premiums, and downtime. By reducing the likelihood of incidents, training can protect businesses from these financial risks, while also ensuring the well-being of their workforce.

There are also immediate productivity gains as a by-product of a more competent, aware and effective workforce. The ability to navigate the space more efficiently leads directly to greater, and safer, output.

Training in the working at heights sector is essential to protect workers from the dangers of falls and ensure compliance with safety regulations. It helps in hazard recognition, proper use of PPE, and instils a culture of safety and preparedness. Organizations such as the Working at Heights Association (WAHA) advocate for high standards of training, which are key to reducing incidents, improving response times in emergencies, and creating a safer workplace overall.

By investing in quality training programs, businesses not only protect their employees but also foster a more productive and secure working environment. The emphasis on continuous learning and upskilling within this sector is vital, as advancements in safety practices and technology continue to evolve, making training an ongoing necessity for all who work at heights. 

For more information on safety standards and training opportunities, explore our website www.waha.org.au

Under Reporting of Incidents in the Rope Access World.

Another year, another Work and Safety Analysis (WASA) Report from IRATA International, and yet again …. It has been noted that companies are under reporting.

If you didn’t know, Member Companies of IRATA International (the worlds leading authority on industrial rope access), are required to report any serious accident, incident, or a ‘dangerous occurrence’ within 7 days. It’s been a long-standing requirement of IRATA, and over the years … it would seem that the vast majority of Member Companies still struggle with this requirement.

During my time on the IRATA International Health & Safety Committee I spoke about it during multiple RAC meetings and challenged our region to do better. We did – for a period of time. But there is still a lag in accident and incident reporting.

2011 WASA Report – “The increasing trend to report dangerous occurrences should be encourages, particularly when relevant to rope access.”

2014 WASA Report – “Members should be reminded of the requirement to report all accidents and incidents, however trivial.”

2017 WASA Report – “The low level of reported events, particularly ‘dangerous occurrences’, in relation to the over employment level and hours worked, continues to be of concern.”

2024 WASA Report – “Of the 267 accidents and incidents analysed, 124 reports (46.4%) were linked to 7 companies. These 7 companies account for just 4.78% of all hours worked. It seems likely that this is due to the lack of reporting by the majority as opposed to poor performance by the few.”

IRATA have identified under-reporting as an issue for the Association, again and again. To the point where they published two Topic Sheets, one on Accident and Incident Reporting (No. 23) and another on Near Miss and Under Reporting (No. 27) in 2022.

Despite each region having its own legal requirements, the principles of reportable incidents remain the same.

In broad terms, a “reportable accident” is:

  • The death of a person.
  • A serious injury, e.g. a fracture, loss of consciousness, etc.
  • Incapacitation, e.g. injured and away from work for over 7 days.
  • Some occupational diseases, e.g. hand arm vibration syndrome, or.
  • Certain dangerous occurrences.

So why is under reporting still occurring?

Companies and individuals may underreport incidents for several reasons:

One of the most common reasons is fear of negative consequences.

Companies may fear that reporting incidents could lead to financial penalties, increased insurance premiums, or scrutiny from regulatory bodies. This fear sometimes motivates companies to avoid reporting to minimize perceived negative outcomes.

For individuals, the fear may be loss of job, or other penalties or restrictions applied to the worker, impacting their income or standing at work.

Reporting incidents provides IRATA with valuable data; data that can be evaluated and resources created to increase awareness and help prevent accidents from occurring again in the future. Lessons can be learned from accidents. Reporting them ensures a business doesn’t become complacent or dismissive of its personnel. Reporting promotes a positive safety culture within the organisation. The more people who report incidents, more serious accidents – and fatalities – can be prevented.

Companies and individuals may also have a concern for their reputation.

A company’s public image and reputation are vital in competitive industries. It is perceived that by reporting incidents, especially serious ones, it can affect how clients, stakeholders, and the public view the company’s commitment to safety. Likewise, how a person is perceived at work, their reputation in a niche industry, and how there are treated may impact their decision to report incidents or safety concerns.

IRATA do not disclose names or company details. The data that is reported is reviewed by the Health & Safety Committee – who all bound to a code of conduct and a non-disclosure agreement. The data is anonymised when it is reported in the WASA or stripped back to a case study for Topic Sheets and Safety Bulletins.

Another deterrent of incident reporting is a ‘Blame Culture’. Why report it if the company blames someone for it occurring in the first place? As noted in the IRATA International Work and Safety Analysis report of 2024, some companies may operate within a “blame culture” where incidents are seen as failures that should be hidden rather than learning opportunities. This culture discourages open reporting and reduces transparency around safety.

There is also the educational piece: people simply may not know they are to report incidents or safety concerns (and loop back to being afraid of reporting something if they are new to the business). Lack of awareness of reporting requirements should be an easy one to tackle for Member Companies – every induction should cover off on the importance of incident reporting. But in some organizations, there may be limited understanding of the value of thorough incident reporting as part of a safety management system. Without robust training on incident reporting’s role in improving safety, workers and management may not prioritize it.

There may also be an inadequate reporting system in place. Companies without streamlined, accessible reporting systems may find that employees and supervisors overlook reporting requirements, especially if reporting is seen as complex or time-consuming.

So how can a company (and individuals) improve on incident reporting?

To improve incident reporting, you can take several practical steps:

1. Cultivate a Safety Culture: Encourage a “just culture” over a blame culture, where employees feel safe to report incidents without fear of blame or punishment. Emphasize that incidents and near-misses are learning opportunities, not failures. Management should lead by example, discussing safety openly and rewarding transparency.

2. Simplify Reporting Processes: Make the reporting process straightforward and accessible. Implement an easy-to-use digital platform or app for incident reporting, reducing the effort and time required. This increases the likelihood that employees will report incidents, particularly near-misses.

3. Train Employees on Reporting Importance: Educate all employees on the value of incident reporting for both individual and organizational safety. Training should highlight how reporting helps prevent future incidents and contributes to everyone’s well-being.

4. Use Leading and Lagging Indicators: Incorporate both lagging indicators (such as the number of reported incidents) and leading indicators (like safety observations, near-miss reporting, and training participation). Focusing on both types of data helps companies assess safety culture and make proactive improvements.

5. Conduct Safety Conversations and Observations: Regular “safety conversations” between supervisors and employees encourage ongoing dialogue about risks and safety practices. Routine observations also help supervisors identify unreported hazards and address them before they lead to incidents.

6. Provide Feedback and Recognition: Share feedback with employees on reported incidents, including actions taken to resolve issues and improve safety. Recognizing and rewarding those who report incidents, especially near-misses, reinforces the message that reporting is valued.

7. Benchmark and Set Reporting Goals: Benchmark incident reporting rates against industry standards to identify gaps. Set achievable goals for incident reporting and monitor progress over time. This encourages teams to view reporting as part of a larger safety objective rather than an isolated activity.

By focusing on these steps, companies can make incident reporting more consistent, transparent, and beneficial for improving workplace safety.

See it. Report it. Prevent it.

Yours in Safety,

Deborah Chick

CEO of Ascend QM

Key WHS Statistics – Australia 2024

Each year, Safe Work Australia produces national work health and safety statistics, providing important evidence on the state of work health and safety in Australia.

Key Work Health and Safety Statistics, Australia 2024 provides an overview of the latest national data on work-related fatalities and workers’ compensation claims. This includes trends, gender and age comparisons, and industry and occupation breakdowns.

Understanding the causes of injury and the industries most affected can help reduce work-related fatalities, injuries and disease. Work-related fatalities, injuries and illnesses have a devastating impact on workers, their families and the community.

Tragically, 200 workers died in 2023 – of which 29 were killed due to a fall from height.

Source: SafeWork Australia 

The mechanism of incident refers to the overall action, exposure or event that describes the circumstances that resulted in a worker fatality.

The number of deaths due to Falls from a height increased in 2023 and was the second highest contributor of worker fatalities overall. 29 worker fatalities (15%) were attributable to the mechanism of incident Falls from a height in 2023. This is 32% higher than the 5-year average of 22 worker fatalities per year (2019 to 2023). 45% (13) of Falls from a height worker deaths in 2023 occurred within the Construction industry. This was followed by worker deaths in the Arts and recreation services, Mining, and Transport, postal and warehousing industries, with 10% (3) worker fatalities occurring in each of those industries in 2023. Nearly 80% of workers who died due to Falls from a height were Labourers (41%, 12), Technician and trades workers (21%, 6) or Machinery operator and drivers (17%, 5) in 2023.

For the last 6 years straight, falls from height remains one of the leading causes of workplace fatalities in Australia. 

2017-18
28 falls from height (15%)
15 being hit by falling objects (8%)

2018-19
18 falls from height (13%)
15 being hit by falling objects (10%)

2019-20
21 falls from height (11%)
21 being hit by falling objects (11%)

2020-21
22 falls from height (11%)
17 being hit by falling objects (9%)

2021-22
19 falls from height (11%)
16 being hit by falling objects (9%)

2022-23
17 falls from height (9%)
17 being hit by falling objects (9%)

2023-24
29 falls from height (15%)
12 being hit by falling objects (6%)

In 2023, 62% of worker fatalities occurred in 3 industries. Transport, postal and warehousing fatalities accounted for 26% (51 fatalities), followed by fatalities in the Construction industry (23%; 45 fatalities) and Agriculture, forestry and fishing industry (14%; 27 fatalities). There were also some differences from the long-term average:

  • the number of fatalities in the Construction industry in 2023 (45) was 36% higher than the 5-year average for this industry (33), and
  • the number of fatalities in the Agriculture, forestry and fishing industry in 2023 (27) was 25% lower than the 5-year average (36).

Over the 10 years to 2022-23p, the proportion of claims for Mental health conditions has increased from 6.4% in 2012-
13 to 10.5% in 2022‑23p. Over this period the number of serious claims for Mental health conditions has increased by 7,200 (97.3%).

  • This represents the second largest growth in the number of serious claims for a nature of injury/illness major group observed over the period (just behind the growth of 8,000 Infectious diseases serious claims, driven by COVID-19).

Mental health conditions are one of the costliest forms of workplace injury. They lead to significantly more time off work and higher compensation paid when compared to physical injuries and diseases.

  • The median time lost from Mental health condition serious claims in 2021-22 (37.0 working weeks) was more than 5 times the median time lost across all serious claims (7.2).
  • The median compensation paid for Mental health condition serious claims in 2021‑22 ($65,400) was more than 4 times the median compensation paid across all serious claims ($14,400).

Why you should engage a business consultant

Ascend QM is a business specialising in the working at heights sector, particularly in the IRATA International and ISO fields. At Ascend we focus on providing expert guidance and solutions to ensure safety and regulatory compliance in industries that required work in elevated environments. Our services include consultation on implementing ISO and IRATA International standards in the workplace for safe and efficient operations at heights.

We often get asked ‘why engage a consultant’? And it’s an important question to ask!

Business consultancy is essential for several reasons, as it helps companies improve their performance, overcome challenges, and achieve growth. Here are some key reasons why business consultancy is important:

1. Expertise and Experience

Consultants bring specialized knowledge and experience across various industries and functions. They offer insights that may not be readily available within the company, helping businesses navigate complex issues like process optimization, compliance, or market expansion.

2. Objective Perspective

External consultants provide an unbiased, objective viewpoint on a company’s operations. This fresh perspective helps identify inefficiencies, bottlenecks, or opportunities that internal teams might overlook due to familiarity or office politics.

3. Problem-Solving

Businesses often face specific challenges—whether financial, operational, or strategic—that they may not have the resources or know-how to resolve. Consultants are skilled in diagnosing problems and developing actionable solutions.

4. Cost-Effectiveness

While hiring a consultant is an upfront investment, it can save a company money in the long run. Consultants can help streamline processes, reduce waste, and improve productivity, which leads to cost savings.

5. Specialized Skills

Some projects or changes require highly specialized skills or expertise that a company may not have in-house. For example, implementing new technology, complying with regulations, or achieving certifications like ISO standards often require expert guidance.

6. Time Efficiency

Bringing in consultants allows businesses to quickly tackle issues without diverting internal resources. This helps ensure that projects stay on schedule and that employees remain focused on their core tasks.

7. Change Management

Consultants are valuable during times of transformation, such as mergers, acquisitions, or restructuring. They can manage the transition process, helping ensure smooth execution while minimizing disruptions.

8. Growth and Innovation

Business consultants help identify new market opportunities, foster innovation, and implement strategies for growth. They can guide companies in expanding to new markets, improving product lines, or adopting new technologies.

9. Training and Development

In addition to providing solutions, consultants often train staff on new practices, systems, or processes. This helps organizations build internal capabilities for sustained success beyond the consultancy.

10. Risk Mitigation

Consultants can assist with risk analysis and mitigation strategies. They help companies prepare for uncertainties by identifying potential risks and developing contingency plans, ensuring long-term sustainability.

In summary, business consultancy drives efficiency, innovation, and growth by providing companies with the tools and strategies needed to compete in today’s fast-paced business environment.

Guide to Equipment Inspection for Working at Heights

Article written for the Working at Height Association.

Working at heights presents unique challenges, particularly in safety management, making regular equipment inspection vital to ensuring a safe and compliant work environment. Without proper oversight of equipment like harnesses, ropes, carabiners, and anchor points, workers are exposed to increased risks of accidents and injuries. Organizations like the Working at Heights Association (WAHA) emphasize the importance of strict equipment inspection protocols to uphold safety standards.

In this article, we explore the critical aspects of equipment inspection, focusing on best practices and guidelines that align with industry standards. You can learn more about these standards and regulations by exploring WAHA’s website.

Why is Equipment Inspection Important?

In any work environment that involves heights, faulty or worn-out equipment can lead to severe consequences, including falls and other potentially fatal incidents. Inspections ensure that all equipment used in working at heights is safe, reliable, and compliant with the relevant standards. Regular equipment checks not only protect workers but also help organizations avoid legal repercussions from non-compliance with safety regulations.

Some key reasons why equipment inspections are essential include:

  • Preventing equipment failure: Regular checks identify wear and tear before it becomes a hazard.
  • Ensuring compliance: Inspections are often required to comply with national and international safety standards.
  • Minimizing liability: Ensuring all equipment is up to date reduces legal and financial risks.
  • Worker confidence: Employees feel safer knowing the equipment they are using is regularly inspected and maintained.

Types of Equipment Requiring Inspection

When working at heights, there are several key pieces of equipment that must undergo regular inspections. Each type has specific wear indicators and usage thresholds, making it vital to be familiar with the warning signs for each.

  1. Personal Protective Equipment (PPE)
    Harnesses: Inspections should look for frayed webbing, damage to buckles, and signs of excessive wear. Ensure labels with weight limits and manufacturing dates are legible.
    Lanyards and Shock Absorbers: Check for cuts, burns, or chemical exposure, and test shock absorbers for signs of activation.
    Helmets: Helmets should be inspected for cracks, internal padding wear, and damage to chin straps.
  2. Anchors and Connectors
    Anchor Points: Ensure that the fixed or portable anchor points used for rope access or fall arrest systems are securely installed, undamaged, and tested for required load capacity.
    Carabiners and Hooks: Examine for wear on gate mechanisms, corrosion, and deformation, ensuring they lock and unlock smoothly.
  3. Ropes and Cables
    Lifelines and Safety Ropes: Inspect for abrasions, cuts, and signs of UV degradation. Ropes should be checked for any contamination from chemicals or moisture, which could compromise strength.
    Fall Arrest Blocks: Ensure the casing is intact, the retraction mechanism is functioning properly, and check for internal damage, particularly after a fall arrest.

Frequency of Inspections

According to guidelines provided by WAHA and other safety organizations, inspections must occur at regular intervals, varying based on usage frequency and environmental conditions.

Pre-Use Inspections – Workers shall perform an inspection of each item of personal and common use equipment before and after each use per ASNZS 1891.4 section 9.2. This simple step can detect obvious issues, such as broken or missing components. 

Formal Periodic Inspections – For high-use or critical equipment, formal inspections should be carried out at least every 6-12 months by a competent person. These inspections are more thorough, often involving disassembly and testing.

Post-Incident Inspections – Any equipment involved in a fall or other significant incident must be inspected before being put back into service. In some cases, the equipment may need to be retired if its integrity has been compromised.

How to Conduct an Effective Inspection

1. Create a Checklist – Use a standardised checklist to ensure all components are reviewed during inspections. WAHA provides templates for our Members that can be customized for specific equipment types.

2. Document the Inspection – Documentation is critical to tracking the lifecycle and maintenance history of each piece of equipment. Record the inspection date, the condition of the equipment, any issues found, and the actions taken.

3. Involve a Competent Person – A competent person should carry out inspections, which means a person who has, through a combination of training, qualification and experience, acquired knowledge and skills enabling that person to correctly perform a specified task.

4. Take Equipment Out of Service if Necessary – If any issues are identified that compromise safety, the equipment must be removed from service immediately and either repaired or replaced.

Regular equipment inspections are not just about ticking off a regulatory requirement—they are about ensuring the safety and wellbeing of every worker operating at heights. By adopting a proactive approach to equipment inspection and maintenance, you not only comply with WAHA and other industry regulations but also foster a culture of safety that can prevent life-threatening accidents.

For more information on best practices and inspection standards, you can subscribe to the Small Business Set of Australian Standards and review ASNZS 1891.4 Industrial fall-arrest systems and devices – Selection, Use & Maintenance, or review our Technical Bulletin on Equipment Inspection and Maintenance.